Common Questions About Online Giving
Is my transaction secure?
Yes, our donate pages employ SSL (Secure Sockets Layer) technology. This creates a secure connection between the donation form and our provider's servers.
Can I set up a recurring transaction?
Setting a recurring donation is simple. In the frequency section of the donate form select "Monthly". Then select the start date for your recurring gift. If you would like the ability to manage your recurring donation you can check the "Create Account" checkbox. You will be required to create a password and your username will be your email address.
After submitting your donation you will receive a confirmation that your recurring donation has been created and a second email confirming the creation of your account. If you do not see these emails you need to check your junk mail or spam filter.
Will I receive a receipt?
The system will automatically email you a donation receipt when a donation is successfully processed. The email receipt is sent to the email address that was provided when the donation was made.
I did not receive an email receipt. What do I do?
If you do not see an email receipt in your inbox please check your junk mail or spam filter. If you are still unable to locate an email receipt after looking in your junk please reach out to the organization that you donated to and they should be able to search for your transaction and then provide a copy of your donation receipt.
How do I update my credit card information?
Locate the "Manage Account" link on the right side of the donate page. Click "Manage Account" and a pop-up will appear. Type in your username and password to log in to your account.
Once you are logged in, click the "Update Profile" button. On the left side under your profile picture locate the "Payment Information" link and click it. From here you can update your card on file.
If you need further assistance, please reach out to the organization that you are supporting and they can update your payment information on file.